Ted D.
Heartland has been great to deal with. I feel confident that my tax situation is being handled professionally and in a timely manner. I have dealt with Michelle and Charmagne they are both excellent at what they do.
With some products and services, you can never be too careful. Take a used car for example – you wouldn’t trust a salesman’s word that the car he’s selling you will last another 100k miles. You’d probably take it to your mechanic and ask lots of questions before any deal is made.
Likewise, tax relief service is an industry loaded with scams. You simply can’t look at a webpage and assume that a tax relief company is reliable. That’s why we’ve compiled some of the key signs to look for when doing your research, as well as some important questions to ask your tax relief professional.
Know the warning signs:
A classic tax relief scam strategy is to keep you one degree away from interacting with any tax relief experts, meaning the only point of contact you have is someone on their “sales” team. Their job is to collect basic info and determine how much you owe, then they work hard at convincing you they can drastically reduce your debt. The bottom line is that it’s a sham, and they aren’t planning on doing anything of value for you.
They’re often pushy and very focused on collecting your payment information so they can “get the ball rolling.” Real tax relief companies might have a customer service team that handles questions and concerns, but you should still be able to reach one of their tax relief experts for specific questions. Speaking of specific questions—your questions about their services and abilities shouldn’t scare them away! It’s a red flag if they seem lost when you ask basic questions about strategies and results.
This scam sign doesn’t only apply to tax relief companies, but any business in any industry. If they’re giving you the go-around and seem to be focused only on getting your money, you should be on high alert. Often, these tax relief predators will demand that you pay them before they do any actual work, which is every bit as ludicrous as it sounds.
They may even attempt to prey on your fears by telling you they know what the IRS knows, leading you to believe the situation is much worse than you think. These scammers love to force you into paying by driving you into a panic. Don’t fall for it!
Let’s be clear: tax relief services are meant to help you—and they can—but the reality is that your positive outcomes aren’t likely to happen overnight. If a tax relief company is promising to make all your concerns and problems go away in a very short amount of time, ask about their process.
Often, scammers will make these claims in order to get your money, then they’ll string you along for weeks and months without doing anything to help you. As with most other things in life, if an offer sounds too good to be true, it probably is.
Most likely, they’re getting at the real-life possibility of an offer in compromise (OIC), which is an agreement between a taxpayer and the IRS that settles your tax liabilities for less than what is owed. The truth is that few people actually qualify for an OIC—only about 1 in 4.
The only way this could be possible is through thorough investigation into your situation; the IRS won’t grant an OIC for those who are able to pay their full tax liabilities, so if a company is making you this promise before they ask thoughtful, detailed questions about your situation, it’s probably a scam.
It can be hard to talk about your own mistakes and faults, but it’s very important to lay everything out as honestly as possible so that you can determine the best path forward.
Your tax relief specialist will ask you pointed questions about what got you into your current situation, your financial habits, your income, your job, etc. They’re unable to do their job well and to get you the best solution if they don’t have all the facts. Don’t trust anyone who wants to promise you results before they do their research.
Your tax relief professional should be exactly that: a professional. They should come across as organized with little effort, and you should feel capable of trusting them with sensitive information and documents.
Some fraudsters in the tax relief scam game will repeatedly delay any progress because they don’t have intentions of actually starting on your case. Examples include:
Go with your gut here, but there are some telltale signs of a bogus website that you can look out for. The first is a website that constantly asks for your personal information, including credit card or payment info. More than likely, you won’t be making a payment on a tax relief company’s website without speaking to a tax relief expert first, so being prompted to enter it right off of the bat is alarming.
Related to your personal and payment information is a URL that doesn’t begin with “https://”—the “s” at the end of “http” might seem like a small thing, but it’s important. It stands for “secure,” and companies pay to include it in their URL. This means that your data is encrypted or coded so it’s more difficult to steal. However, it’s not a total failsafe, as hackers have still been able to infiltrate https:// sites.
Finally, proceed with caution on any website that asks for your Social Security Number without any promise of protecting or encrypting it. Identity theft is the last thing you want to deal with if you’re also trying to pay back the government!
How to protect yourself:
As with any significant purchase (similar to the used car we discussed earlier), you should do ample research before you go with any tax relief company. Search for local options first—providing original documents, signing contracts, doing an in-person meet-and-greet with your tax relief expert, etc., are all obviously easier when they’re close by.
Don’t be afraid to look them up on the Better Business Bureau or Google their name along with the phrase “+ scam” or “reviews.” Most likely, you’re not the first person they’ve tried to scam, and the internet pays attention.
Quite simply, the person you hire to help you out of debt with the IRS should be the expert, and they should be able to answer any question that you toss at them. When you’re doing your research, you’ll likely come up with numerous questions to ask your debt relief team. Among them consider the following:
If you feel like you’re being preyed upon, don’t wait until it’s too late. File a report with the IRS and help prevent the scam from ruining someone else’s life.
You can report the scam to the Treasury inspector general for Tax Administration at 800-366-4484. Forward any emails you think come from scammers to [email protected].
Go with your gut
The bottom line is to trust yourself and recognize any red flags when they appear. A good tax relief firm will put your trust above all else, and it should be clear that they want to help you. Don’t fall for empty promises; do ample research before you decide how to move forward.
The tax relief team at Heartland Tax Solutions wants to help you, and there’s no funny business involved. We’re proud of our A+ rating from the Better Business Bureau, and our tax relief experts have your best interests in mind. Reach out today to set up an appointment, and start making progress on your back taxes today.
Heartland has been great to deal with. I feel confident that my tax situation is being handled professionally and in a timely manner. I have dealt with Michelle and Charmagne they are both excellent at what they do.
I worked with several of the people at heartland. They were all very nice. Always willing to help and help me navigate my way through the confusing world of the IRS. One of the ones that stood out was Erin W*******. She went above and beyond and truly made me feel like she cared, and that I was in good hands. I can truly say that heartland made a difference in my life when I needed it
My experience with Heartland was amazing. There got results for me that I never imagine would be possible. I felt connected and taken care of every step of the way. I had a lot of other companies reaching out to me to handle my Tax issues and my gut told me to stick with Heartland. I was right!
I would like to personally thank the staff at Heartland Tax Solutions, specifically Monique and her team, for guiding me through my outstanding tax liability issues. As a case manager, Monique was unbelievably helpful in making me feel secure and confident in the resolution of all my ongoing issues as well as any issues that arose throughout our working relationship. She and her team oversaw my case from start to finish and made sure that no levy or seizure action occurred throughout the duration of my case. They not only oversaw my tax issues but helped straighten out other areas
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